Gaps in Grievance Redress for Footpath Issues in Pune
Parisar conducted a performance review of Pune Municipal Corporation's (PMC) footpath grievance redress system in the months of February and March 2026, based on 302 complaints filed under the #MyWalkMyRight campaign across five wards of Pune via the:
- PMC Care App
- WhatsApp bot, and
- Twitter/X.
114 complaints reached full resolution, while 59 remained in the active "in-process" stage. This indicates that 173 complaints, or approximately 57% of the total volume, successfully entered the municipal administrative workflow, leaving a deficit of 129 complaints (43%) that are either awaiting initial processing, have been rejected, or are stuck.